Tensor Product and System Support
Recognising that many companies rely on round-the-clock functionality, Tensor provides customer support 24 hours a day, 365 days a year.
Maintenance contracts are available for support of both hardware and software, and we offer a range of options allowing you to tailor your support package to your own requirements.
The Tensor helpdesk is also onhand to offer advice and guidance on any technical issues you may have with your systems or software.
Tensor Helpdesk Support
Unlike many other companies who provide similar systems, we support all of
our products in-house, so you can get
instant feedback and action to your support requirement.
Support Key Benefits
- global engineering support
- remote modem support for immediate diagnosis and fault resolution
- telephone helpdesk hotline support and advice
- professional manuals for all products
- constantly updated online support
- rapid response via email or FTP
- software training courses available either at your premises or at the Tensor Training Centre
Online Customer Support Area
Tensor provides all customers with access to a dedicated online customer
support area, which requires a username and password. A range of information
is available specific to your particular system, including downloadable
material such as manuals, installation guides, and help files.
To access the online support section, simply visit
www.support.tensor.com
and log in with your username and password. If you do not know your
logon details, then simply
contact our webmaster
upon which your identity will be checked against our system, and your details sent.
Features of the Customer Support Area include
- Access the Tensor Support Web Site for the latest downloads, installation manuals and guides.
- View documentation specific to your organisation and system.
- See the current progress of your RFA's.
- Access special offers only open to registered Tensor customers.