Hallmark of success


Hallmark Consumer Services, based in Melton Mowbray in the heart of Leicestershire, is a private company, has a 25,000 sq. ft modern racked warehouse, call centre and office facilities all coordinated from one site.

The factory employs around 50 office and warehouse staff at this site.
“The warehouse staff are paid weekly and the office and call staff are paid monthly. Originally the warehouse staff completed manual timesheets which were processed weekly. Very labour intensive!” Said Philip Hall.

Hallmark bought a Tensor WinTA Lite system which they installed themselves.
“The Tensor system does exactly what we wanted it to do.” said Philip.

WinTA Lite is designed as a “self install” system and although no one at Hallmark had any training from Tensor, they found it easy to learn.
“We had to train the shop floor staff to use the Tensor system and now they find it second nature to use.”

“The best things about the Tensor’s WinTAlite is that it’s flexible and everybody finds it easy to use. Far quicker than any manual system and you get the data you want it in real-time. Departmental managers also find it easy to enquire and manage employees absences”

WinTA Lite has also shown its reliability as Hallmark have only had to call the Tensor Helpdesk twice in 4 years.
“The first time we called was when we were installing it and the second time the problem was fixed in 15 minutes” remarked Philip.

Hallmark consumer services are a private company set up in 1992 to provide fulfilment, mail order, mailing and packing and e-commerce support services. Around 50 enthusiastic people are determined to be the benchmark in their industry for excellent service and reliability. They are highly productive, flexible and have gained a reputation for being a very safe pair of hands. Reliance on our people is the key to this and we are accredited with Investors in People.

They are based in Melton Mowbray in the heart of the country in Leicestershire, close to both the M1 and A1. The 25,000 sq. ft modern racked warehouse, call centre and office facilities are all coordinated on one site.

Hallmark quickly gained the reputation for designing and delivering a better solution to some of the most challenging fulfilment problems. If you would like to know more about the fulfilment house services or more about the company the please visit their website at
www.hallmarkconsumer.co.uk

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