The Royal Liverpool and Broadgreen University Hospitals NHS Trust was formed in April 1995 by the merger of the Royal Liverpool University Hospital and Broadgreen Hospital NHS Trust. The Trust is one of the largest and busiest hospital trusts in the North of England with an annual budget of over £300 million, more than 7,000 staff and almost one million patients being seen every year. They employ approximately 300 consultants, many of whom have honorary senior lecturer contracts with the University of Liverpool.
In 2007 the Medical Engineering Department, who perform the maintenance & repair of life support equipment for the hospital and other customers, were looking at ways to manage the introduction of flexible working arrangements. The project leader for this task was Deputy & QA Manager, Paul Hopper with the final decision being made by the Department Manager, Mike Pearlstone.
After considering the merits of Tensor’s Smart Keyfob attendance monitoring system, The Royal Liverpool Hospital decided to install a Tensor WinTA Enterprise system which included three Smart Fob clocking stations. When asked why they chose Tensor, Paul Hopper replied because it was “a perfect fit”.
Tensor’s engineering and systems staff installed the new system in April 2008. No problems were encountered with the installation of either the hardware or the software.
Paul Hopper received training on the new system at Tensor’s St Helens Training Centre, whilst Sarah Butterfield from the IT Server team was trained at the hospital by Tensor trainers. “Excellent” was how Paul described the quality of the training. Paul Hopper does not think that they use the Tensor system to its full potential. However, he is only interested in running a flexi-time system and for that it works fine; performing flexi-time monitoring and producing end of month staff variation reports.
Asked what he liked most about the Tensor system, Paul replied “the day-to-day monitoring of staff movements & auto reporting facilities”. He added “the system is reliable, flexible, easy to use, minimal admin input required with excellent reporting facilities”. He further added “It’s very easy to use once shifts, breaks & absences are set up”. In particular Paul likes the Tensor Smart Key Fobs which he described as “robust and very easy to use”.
The Royal Liverpool Hospital have not needed any service maintenance since the system was installed but they have used the Tensor HelpDesk. “Friendly and helpful – excellent service” was how they described the quality of the service. They pointed out that the HelpDesk provided support by email and that the service was “second to none and helped us resolve the problem quickly and professionally”.
When asked if they are considering extending the Tensor system? Paul Hopper said “We have already extended the Tensor system within the Trust. Finger print readers are now used by Environmental Services (Andy Johnson) and the Central Sterile Services Department (Sandra Mallon)”.
When asked if he would recommend Tensor to other NHS hospital and facilities? Paul’s answer was “Most definitely” and summing up his experience with Tensor in a few words, he concluded “Tensor has simplified the running of a flexi-time system to the extent that it now runs completely un-noticed in the background. The auto-reporting feature saves at least 1 full day per month in manual data entry of staff variations.”
Royal Liverpool University Hospital