Position: Application Support Engineer

Remote - Full-time

Employment Type
Full Time
Job Location
Base Salary
£25,000.00 - £28,000.00 Per year
Date Posted
5 August 2022
Job Description

About the role:

The successful candidate will be looking to further their career in application support, supporting clients in the implementation and maintenance of Tensor Access Control and Time & Attendance systems. You will be able to demonstrate skills in the following disciplines: Application Support, IP Networking, Windows Operating Systems, Database Technologies and Web Services. Previous experience in providing support or software implementation is required.

The role includes:

  • Installing and commissioning Tensor software in Windows Server, MSSQL and IIS environments
  • Providing 2nd line technical support in partnership with our Helpdesk
  • Developing an in-depth knowledge of our products, underlying architecture and hardware
  • Identifying, investigating and documenting issues and communicating these with the development teams
  • Implementing system upgrades for clients
  • Preparing and maintaining demonstration systems for our sales teams
  • Assisting and supporting other technical, development and project implementation staff
  • Travel to client sites

What you will need to be successful:

  • Excellent verbal and written communication, organisational, and presentation skills
  • Problem solving and investigation skills
  • Reliability, enthusiasm and self-motivation
  • Establish strong relationships with customers and within the team
  • Experience in application support: 1 year

What we can offer you:

  • Salary from £25,000 to £28,000 per year dependent upon experience
  • A friendly, supportive working environment
  • Company car, phone and laptop
  • 23 days’ annual leave plus Bank/Public Holidays and 2 bonus days of annual leave. We also offer a reward scheme for length of service, whereby employees can earn up to 30 days' annual leave plus Bank/Public Holidays. A Company pension scheme is also available.

Working hours: Monday – Friday 08:30 - 17:30

Employment Type – Permanent, Full Time

Beginning of employment – As soon as possible

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