Position title
Software Product Trainer
Description

After an initial product training period, you will join our team of customer aftercare professionals who provide help and support to Tensor customer. The team comprises product training and help-desk support staff.

Responsibilities

The job involves training new and existing customer’s personnel on how to use the Tensor’s range of software and hardware which is broadly in the areas of Time & Attendance, Access Control, Personnel Management and Contractor/Visitor Monitoring. You will also be training Tensor’s own sales and other technical staff.

Training takes take place at our training facilities in Hail Weston, at the customer’s premises or online. Due to the current COVID-19 outbreak, we actively encourage online training and have all the IT infrastructure in place to enable training sessions to be conducted remotely.

The training utilises our demonstration equipment and multimedia presentation computers using PowerPoint and our software.

A further part of the job is providing Help Desk support via the telephone and Internet. Much of this work is helping customers find their way around our computer systems and fault finding. You will be analysing and solving customer problems that can occur if they use the systems incorrectly.

As part of the package we provide you with a vehicle that you will used on company business and for your private use. This is because the Software Product Trainer position with Tensor requires the candidate to sometimes travel throughout the UK and stay over-night near customer sites.

Qualifications

Applications are invited from keen and enthusiastic technical trainers, teachers, Helpdesk staff or others who have similar experience in teaching or training or a burning desire to work in this area.

  • The ability to inspire others with your enthusiasm for our products is essential.
  • You also need to have a good knowledge of PC’s, Windows and, ideally knowledge of PC Networks.
  • You will be expected to keep your knowledge up-to-date. For our part, we will train you on new products and software as necessary.
Job Benefits

Salary between £27,000 and £30,000 per annum depending upon experience and ability + car + mobile phone, laptop, etc.

This position provides excellent opportunities for people who are eager to make our training 1st Class and World Class. If you feel that you have the necessary enthusiasm and interest to undertake a Software Product Trainer position within a thriving, growing and exciting company, then we welcome your application.

Employment Type
Permanent, Full Time
Beginning of employment
As soon as possible
Duration of employment
Permanent
Industry
Time and Attendance / Security / Energy Management
Job Location
Hail Weston House, Hail Weston, PE19 5JY, St Neots, Cambridgeshire, United Kingdom
Base Salary
£ 27,000 - £ 30,000
Date posted
2nd March 2020
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Position: Software Product Trainer

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