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The Tensor Self-Service Visitor Monitoring (SSVM) App allows organisations operating unmanned or manned receptions to cut reception and back-office costs and to streamline site access for customers, contractors and visitors.

We strive to consistently enhance and improve the functionality of our core software products, aiming to cover an extensive range of real-life usage scenarios, while also fixing any potential problems reported by our customers. For this reason, we have just released SSVM version 1.33.9, a Standard Android & IOS Release (compatible with Tensor.NET & SSM web service v3.8.0.79 and above in the 3.8.0.x series and v4.2.0.41 and above in the 4.2.0.x series), which includes a number of interesting new features and updates.

These include:

Data Retention Option – in this version the “Tell us about yourself” page for first time ad-hoc visitors has a “Store my details for future visits” option. Unticking this setting will trigger an automatic removal of the visitor’s details and appointment information when they check OUT. This feature requires the archiving functionality of Tensor.NET to be configured and activated.

Capability to Handle Site-Wide appointments – in previous versions the SSVM app would only list appointments for its assigned location. New settings are now provided in Tensor.NET’s Unmanned tablet screen to allow tablets to list appointments for either the site or the location.

*Note: this functionality does not apply when booking IN or OUT by QR or barcodes.

Exit Check IN Questionnaire – the Check IN / OUT forms designed in SSM now include an option to “Skip to the End Form” of the questionnaire for certain answers.

Auto Check IN – to make checking IN easier, a new “Check IN to appointment when form is submitted” setting has been added to the General section of the SSM themes. When set to “Yes” a visitor is automatically Checked IN when they complete the visitor’s questionnaire.

Email Address Input – ad hoc visitors who have visited your organization’s site before can retrieve their details by using one of these methods; a filtered name search, entering their full name or their email address. The tablet’s theme determines which retrieval method is used. Where the email address method is not used, the input of an email address in the “Tell us about yourself” page is no longer mandatory from this version onwards.

Vehicle registration input – a new vehicle registration input has been added to the “Tell us about yourself” page in this version.

Tensor SSVM Pre-Requisites

Please remember that the Tensor Self-Service Visitor Management (SSVM) App Version 1.33.9 requires the following pre-requisites:

  • Microsoft’s Internet Information Services, version 7.0, 7.5 or 10.0 (or a similar web server product, ie Apache).
  • A compatible version of Tensor SSM.
  • Any edition of a compatible version of Tensor.NET registered with WinMCVS and SSM serial numbers.
  • A mobile device running Android version 9 or above
  • A mobile device running IOS version 11.3 or above.
  • An account to download the android app from Google Play or an account to download the IOS app from the iTunes Store.
  • Configuration changes to the user organisation’s DNS, or the allocation to tablets of static IP addresses, must be made to allow app connectivity.

If you’d like to find out more about the numerous features and extensive level of functionality delivered by the Tensor.NET suite, just Contact us or Book a Demo, we’ll provide an answer to any and all questions you might have.


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