The Lancashire Fire & Rescue Service HQ was in need of a time and attendance system that could also help with their access control needs. The then Head of HR, Brendan Hamilton, and the IT team worked together with Tensor to oversee the installation to help streamline the day-to-day and administration side of their operations.
Amanda Hughes, HR & Payroll Administrator, explains the impact Tensor's systems made from the start: "We use Tensor for the flexi-balance options, recording the flexi-allowance. We set up variations of the shifts that our staff work to keep track; the new Tensor system save us so much time.
"We also set up the smart cards for access control with specific zone access; the correct access for authorised personnel became one less thing to worry about."
Training is offered to new customers to ensure they are able to make the most of their new Tensor system. Amanda recalls the training following the installation with delight: "We picked it up quickly, making plenty of notes, and we were given booklets to consult. Everybody was set up well."
Following over a decade of the Tensor system being in use, Amanda is clear on the key benefit she has found the system delivers: "It's easy to use. It does everything we need it to do."
Should a Tensor customer have any queries or concerns, the Helpdesk is a phone call or email away, with support being offered remotely, in person or via the dedicated support portal as required. Over the years, Amanda and her team have spoken to the Tensor Helpdesk for support and advice, which she has found to be "always very helpful."
Would Amanda recommend Tensor to others in the public sector? "I don't see why not! It helps so much with accountability. If you want to make sure someone has clocked in and have a system take over the flexi-balance tracking, yes.
"I've always been an advocate for Tensor. It works. When you clock in and clock out, it works so well.
"A useful tool for Lancashire Fire & Rescue."
Talk to our team today for a personalised demo to see how a Tensor system can benefit your organisation.
