Tensor Self-Service Visitor Management (SSVM) App

Person-free visitor monitoring for receptions & businesses

Tensor SSVM Screenshot 1
Tensor SSVM Screenshot 2
Tensor SSVM Screenshot 3
Tensor SSVM Screenshot 4
Tensor SSVM Screenshot 5
Tensor SSVM Screenshot 6
Tensor SSVM Screenshot 7
Tensor SSVM Screenshot 8

The Tensor Self-Service Visitor Management app (Tensor SSVM) configures compatible iOS and Android touchscreen devices to work as self-service kiosks for Visitor Registration and Management. Enabling enhanced security with Facial Recognition support, prompts visitors to check-in or out against a pre-planned appointment or book an ad hoc one, while at the same time notifying their hosts and automatically enrolling the visitor onto the organisation’s visitor management system.

Tensor SSVM allows organisations operating unmanned or manned receptions to cut reception and back-office costs and to streamline site access for customers, contractors and visitors. It supports multiple visitor types (visitor/contractor/employee) and enables administrators to specify the workflow – a series of steps required in the check-in and check-out process – for each visitor type.

Working in conjunction with the Tensor SSM (Self-Service Module) in Tensor.NET, the SSVM is fully customisable both in appearance and its interaction with visitors.

Tensor Self-Service Visitor Management App - Key Features

Key Features

Compliant with latest GDPR regulations

Streamlines visitor check-in and check-out processes, improving throughput and administration costs

Simple multi-lingual user-friendly interface

Handles appointments for multiple specific locations within a site

Visitors can book in against a pre-planned appointment or create ad hoc appointments

Visitor attendance is recorded automatically enabling the host organisation to see exactly who is on-site at any given time and to whom, or what task, they are assigned

Enables administrators to specify the workflow for each visitor type

Multiple visitor types – visitor, contractor or employee

Supports the addition of check-in/out forms

Camera integration – using the tablet’s camera, capture an image of the visitor to store against their profile in the visitor database for improved security

Tensor facial recognition system integration – automatic recognition of desirable and undesirable people

Automatically prints out a copy of the visitor’s pass, based upon their default pass template

Multiple check-in options: name or QR code/bar code printed on the visitors’ appointment documentation, passes or sent to the visitors’ mobile phones

Visitors are automatically logged on to a live fire roll call list so that managers can instantly account for every visitor in the event of an emergency

Multiple screen customisations options are available – display background and logo images, select text and background colours, pick from a range of message types which message to display, hide or reveal certain screen features

google play
apple app store

Tensor Self-Service Visitor Management App - Workflows

Based on their specific requirements, administrators can define a series of steps required in the check-in and check-out process, known as workflows. Different workflows can be applied to the three supported visitor types – visitor, contractor and employee.

self-service visitor management app
self-service visitor management app
self-service visitor management app
self-service visitor management app

The workflow steps available for each appointment are detailed in the table below:

Workflow Step

Comments

Find/Create Appointment

A mandatory step to find the appointment by searching for the visitor’s name, scanning the barcode or QR code on the visitor’s pass/confirmation email or entering the details of an ad-hoc appointments

Take Photograph

Activate this step and the app will capture an image of the visitor. If the visitor already has an image recorded they will have the opportunity to update it

Check In Form

Activate this step and the app will prompt the visitor to complete the check in form

Check In

A mandatory summary page showing the appointment’s details plus the Check in button

Print Pass

Activate this step and the app will print a copy of the visitor’s pass, based upon their default pass template

Check Out Form

Activate this step and the app will prompt the visitor to complete the check out form

Check Out

A mandatory summary page showing the appointment’s details plus the check out button

Tensor Self-Service Visitor Management App - Check-In/Out Forms

The Tensor Self-Service Visitor Management app supports the addition of check-in/out forms, with separate questions displayed at arrival or departure.

self-service visitor management app
self-service visitor management app
self-service visitor management app

Administrators can add as many questions as required from the list below:

Question Type

Comments

Text

This type of question requires the visitor to type in text as an answer

Yes/No

For this type of question both the yes and no response can be configured as valid

Multiple Choice

Multiple responses to this type of question can be added, with at least one choice being ticked as a valid option. The number of minimum and maximum answers that must be selected must also be configured

Number

This question requires a numerical response. Option checks are provided to limit the range of values that will be accepted

Fixed Text

The fixed text option can be used to add extra informative text to the check-in/out forms

Fixed Image

The fixed image option can be used to add decorative or informative images to the check-in/out forms

Signature

The signature option will add an interactive area to the check-in/out form so that the visitor can write their signature onto the tablet’s touch screen

Tensor SSVM - Customisation and Themes

Administrators can create any number of themes, each one containing custom settings that will be used by any device it is assigned to. Please find a few examples of popular customisation options below:

Theme Setting

Comments

Display

Background image – the selected image will be the background for every app page

Company Name – this text will be inserted in the welcome message

Company Logo – the logo image is only displayed on the top row of welcome page

Company Logo Location – the logo can be displayed in one of three locations on the top row

Assistance Extension Number

Colour

Main – this custom text setting will be used for any text displayed on a page that is not on a button

Input Controls – these settings will apply to any of the app’s input boxes

Standard Buttons

Primary Buttons – these settings are applied to the change language button

Secondary Buttons

Positive Buttons – these settings are applied to the check-in, yes, submit and search buttons

Negative Buttons – these settings are applied to the check-out and no buttons

Information Buttons – these settings are applied to the help button

Messages

Welcome Message – choose a message from three options

Help Message – choose a message from two options

Checked In Message – choose a message from three options

Checked Out Message – choose a message from three options

Thank You Message – choose a message from two options

Take Pass Message – choose a message from two options

Banned Message – choose a message from three options

Induction Expired Message – choose a message from three options

Proof of Identity Expired Message – choose a message from two options

Problem Occurred Message – choose a message from two options

Appointment

Auto-Confirm on Timeout – if set to 'yes', then a visitor will be checked in/out when the page times out

General

Show Assistance Information – this setting controls the display of the help button

Allow Ad-hoc Appointment Creation – this setting controls the display of the Do you have an appointment prompt

Note: creating ad hoc appointments for first-time visitors to an organisation will not be completed if inductions or proof of identification are enforced (enabled) in user options

Display Host Photograph – control the display of the host’s image when booking an ad-hoc appointment

Require QR Code to Find Appointment

Cant find what you're looking for?

Enter a search term below (e.g. "Time and Attendance") and we'll find all of our relevant content for you.

Tensor plc accreditations