Queensgate shop with Tensor

Queensgate Shopping Centre dominates the centre of Peterborough. It is owned by Norwich Union and managed by Jones Lang LaSalle. The centre is completely covered, has two shopping levels and over 90 shops. The anchor stores are John Lewis, Waitrose, BHS, M&S, H&M, Boots and Argos.

The Centre is staffed 24 hours a day, 7 days a week, which involves staff working various shift patterns. Frank Grant, Centre Manager, was looking for a time and attendance system to record the hours of the cleaning, security and other operational staff which would enable them to move from the paper timesheet system that had been in operation since the Centre opened in 1982.

"We choose an electronic system so the responsibility for clocking in and out was placed on the individual employee instead of the Shift Leaders who completed the paper system" said Daphne Renshaw, Staff Manager, "and although initially, as with any new system, some employees may have had concerns, the Smart Cards are so easy to use they are now quite happy with it"

The Ethernet based installation was completed by Tensor and the Administration Manager, Eunice Tooley, and Daphne attended a training course at Hail Weston prior to the system being installed.

Remarked Daphne,

  • "The Tensor system is very easy to operate which makes adding employees and new shifts a simple process"
  • "Because I have set up a system of recording overtime it’s easy to see whether or not an employee should get paid for time clocked outside their normal shift and as a result there are fewer payroll queries with the Tensor system compared to the paper timesheets."
  • "We use the standard reports to monitor clocking exceptions and absences."
  • "If I raise a query with Tensor they always get back to me quickly. The response from helpdesk is very good!"

Daphne told the Tensor reporter, "As the site is so big, we are in the process of installing a Tensor fire roll-call printer to get an automatic roll-call of all employees in the event of an emergency."

Jones Lan Lasalle – Shopping Centre Management

The Shopping Centre Management team provides an integrated service to owners and investors that includes asset management, property management and development advice. Shopping Centres are in effect multi-million pound businesses and need a real strategy backed by a challenging and achievable business plan. Dedicated client teams draw together our retail skills and experience and work with owners to provide long-term strategies that deliver enhanced value.

The customer is the engine of wealth and in increasingly competitive retail environments the team strives to capture customer loyalty and spend through establishing, managing and developing high-quality, dynamic shopping centre environments. The team handles the critical day-to-day management of revenue, procurement, facilities, on-site personnel, safety and security. Added-value service is further provided by the team’s dedicated marketers, who work with owners to ensure their shopping centres are first in the mind of the consumer, through cost-effective and high-impact events and advertising.

For more details about Jones Lan Lasalle please visit their website at


Queensgate Shopping Centre

The Queensgate Centre – voted Europe’s best new shopping centre when it opened in 1982 and still as exciting today – has 100 stores, including John Lewis, Bhs, Marks & Spencer, Boots, Waitrose, Argos and Virgin Megastore, grouped around brightly-lit, spacious malls and squares. A completely covered centre which has two shopping levels.

For details about the Queensgate Shopping Centre telephone them on

01733 311666

or visit


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