Outsourcing specialist Capita said it was looking into the concerns of employees who had been taken on and then suddenly found themselves surplus to requirements. The bemused recruits were paid an extra week as notice by Royal Bank of Scotland, who had originally asked Capita to supply them with untrained complaints handlers. One temp worker complained: “I had spent £377 on a monthly rail pass and £120 on childminding, and given up a job working in a friend’s business.”