"Employees are not working as hard as they could be, for two reasons. Firstly, they don't believe it's in their interest to do so. There is no incentive for working harder — it doesn't earn them more money and they face no immediate consequences for coasting or poor performance," said Brian Kropp, HR practice leader at CEB, now Gartner. "Secondly, managers are underutilising, and in some cases overlooking, the skills and experience in their current teams. It's not that workers themselves are indolent, they're just not being challenged or stretched. As a result, engagement levels have dissipated, and their productivity and job satisfaction now suffers."