Operating across 18 countries, the company's Bedford site, home to 118 employees, relies on Tensor to manage their Time and Attendance.
HR Manager Caroline Harvey reflects on the origins of Tensor at the Bedford site: "Tensor was there before I joined back in 2011; however, I'd imagine the goal of using Tensor was to replace a manual clocking system for accuracy in calculating hours and pay."
Since its initial installation, Caroline says that Asteelflash has "upgraded the system a couple of times" but overall, it has worked well for them.
Caroline compliments the training she received on the Tensor system: "We had the training at Tensor's office when we upgraded, and it was very good."
Caroline highlights a particular feature of the WinTA.NET software as being especially useful for her work: "I like the reporting facility, it's good. I feel like it gives me quite reasonable reports from the system, so that's the most useful thing for me. It is useful for me to view an individual profile and see their holidays and sick information."
Asteelflash currently use only the Time and Attendance system provided by Tensor, but there are other systems that can be easily integrated should they wish, including HR, Access Control and Visitor Monitoring. However, Caroline points out that the Time and Attendance module still allows them to record employee information. "We don't use the Tensor personnel system, however the Time and Attendance system allows us to record employee information like next of kin, so that is useful.
The modular nature of the Tensor system means that features can be added as determined by individual requirements, if they are needed in future; Asteelflash have already taken advantage of this, says Caroline: "We recently ordered the Self-Service Module to our system."
Caroline is positive about her experiences with support from Tensor: "We have called the Helpdesk a few times. The operations department came to install another clocking machine." The service from both was "very good. Whenever we have had a problem, we always get a resolution."
The recent addition of the Self-Service Module is set to further streamline their operations. "With the Self-Service Module, it will make it easier to book holidays; instead of filling out loads of forms and paperwork, employees can just request it directly. It will take out a large amount of paperwork and manual input."
Caroline would be happy to recommend Tensor to other companies, and sums up the Tensor system succinctly: "instant information."
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Find out more about Asteelflash at asteelflash.com