The new Tensor Unmanned Reception App for Android/iOS devices helps you replace your dated (and non-compliant) visitor book with a GDPR-compliant self-service reception system.

Visitors can use this App – running on a touchscreen-enabled device – to register their presence onsite for organisations that operate unmanned or manned receptions.

Working in conjunction with the Tensor SSM (Self-Service Module) in Tensor.NET, the app is fully customisable both in appearance and its interaction with visitors.

Unmanned Reception App – Key Features

KEY FEATURES
Fully compliant with GDPR regulations regarding visitor data privacy
Capable of handling appointments for multiple specific locations within a site
Visitors can book in against a pre-planned appointment or create ad hoc appointments
Enables administrators to specify the workflow for each visitor type.
Multiple visitor types – Visitor/Contractor/Employee
Supports the addition of check-in/out forms
Camera integration – capture an image of the visitor to store against their profile in the visitor database
Prints a copy of the visitor’s pass, based upon their default pass template
Multiple check-in options (name or QR code/bar code)
Multiple screen customisations options available – display background and logo images, select text and background colours, pick from a range of message types which message to display, hide or reveal certain screen features.

UNMANNED RECEPTION APP – WORKFLOWS

Based on their specific requirements, administrators can define a series of steps required in the check IN and check OUT process – known as workflows. Different workflows can be applied to the three supported visitor types – Visitor/Contractor/Employee.

The workflow steps available for each appointment are detailed in the table below:

Workflow Step Comments
Find / Create Appointment A mandatory step to find the appointment by searching for the visitor’s name, scanning the barcode or QR code on the visitor’s pass / confirmation email or entering the details of an ad-hoc appointment.
Take Photograph Activate this step and the app will capture an image of the visitor. If the visitor already has an image recorded they will have the opportunity to update it.
Check In Form Activate this step and the app will prompt the visitor to complete the check IN form.
Check In A mandatory summary page showing the appointment’s details plus the Check IN button.
Print Pass Activate this step and the app will print a copy of the visitor’s pass, based upon their default pass template.
Check Out Form Activate this step and the app will prompt the visitor to complete the check OUT form.
Check Out A mandatory summary page showing the appointment’s details plus the Check OUT button.

UNMANNED RECEPTION APP – CHECK IN / OUT FORMS

The Tensor Unmanned Reception App supports the addition of check-in/out forms, with separate questions displayed at arrival or departure. Administrators can add as many questions as required from the list below.

Question Type Comments
Text This type of question requires the visitor to type in text as an answer.
Yes / No For this type of question both the yes and no response can be configured as valid.
Multiple Choice Multiple responses to this type of question can be added by, with at least one choice being ticked as a valid option. The number of minimum and maximum answers that must be selected must also be configured.
Number This question requires a numerical response. Option checks are provided to limit the range of values that will be accepted.
Fixed Text The Fixed text option can be used to add extra informative text to the Check IN / OUT forms.
Fixed Image The fixed image option can be used to add decorative or informative images to the Check IN / OUT forms.
Signature The signature option will add an interactive area to the Check IN / OUT form so that the visitor can write their signature on to the tablet’s touch screen.

UNMANNED RECEPTION APP – TABLET CUSTOMIZATION / THEMES

Administrators can create any number of themes, each one containing custom settings that will be used by any tablet it is assigned to. Please find a few examples of popular customization options below.

Theme Setting Comments
Display Background image – the selected image will be the background for every app page.
Company Name – this text will be inserted in the welcome message.
Company Logo – the logo image is only displayed on the top row of welcome page.
Company Logo Location – the logo can be displayed in one of three locations on the top row.
Assistance Extension Number.
Colour Main – this custom text setting will be used for any text displayed on a page that is not on a button.
Input Controls – these settings will apply to any of the app’s input boxes.
Standard Buttons.
Primary Buttons – these settings are applied to the Change Language button.
Secondary Buttons.
Positive Buttons – these settings are applied to the Check IN, Yes, Submit and Search buttons.
Negative Buttons – these settings are applied to the Check OUT and No buttons.
Information Buttons – these settings are applied to the “?” Help button.
Messages Welcome Message – choose a message from three options.
Help Message – choose a message from two options.
Checked IN Message – choose a message from three options.
Checked OUT Message – choose a message from three options.
Thank You Message – choose a message from two options.
Take Pass Message – choose a message from two options.
Banned Message – choose a message from three options.
Induction Expired Message – choose a message from three options.
Proof of Identity Expired Message – choose a message from two options.
Problem Occurred Message – choose a message from two options.
Appointment Auto Confirm on Timeout – if set to Yes then a visitor will be checked IN / OUT when the page times out.
General Show Assistance Information – this setting controls the display of the “?” help button.
Allow Ad-hoc Appointment Creation – this setting controls the display of the Do you have an appointment prompt. Note: creating ad hoc appointments for first time visitors to an organisation will not be completed if inductions or proof of identification are enforced (enabled) in user options.
Display Host Photograph – control the display of the host’s image when booking an ad-hoc appointment.
Require QR Code to find Appointment.