The Tensor Monitoring of Contractors and Visitors System Unmanned App (“MCVS-UA”) for Android/iOS devices allows organisations to cut reception and back-office cost whilst at the same time improving the experience of customers, contractors and visitors.

Organizations operating unmanned or manned receptions will be able to use MCVS-UA, which runs on any standard touchscreen-enabled device, to manage and register visitors at site.

MCVS-UA will:

  • streamline visitor check-in and check-out processes with a simple multi-lingual, user-friendly interface; improving throughput and administration costs.
  • notify hosts by email, Text or voice massages to their phone of the visitor’s arrival.
  • improve security – the App integrates with the tablet / smartphone camera allowing the capture a visitor image to be stored against their profile in the visitor database.
  • automatically print visitor’s passes at check-in.

MCVS-UA configures iOS or Android tablets to receive visitors arriving for their appointments at specific locations within a site. The App supports multiple visitor types (Visitor/Contractor/Employee) and enables administrators to specify the workflow – a series of steps required in the check IN and check OUT process – for each visitor type.

Visitors:

  • can check-in against a pre-planned appointment or create ad hoc appointments as necessary
  • will be automatically recognised by scanning QR or bar codes printed on their appointment documentation, passes or sent to their mobile phone.
  • will have their attendance automatically recorded, enabling the host organization to see exactly who is on-site at any given time and to whom, or what task, they are assigned.
  • will be automatically logged on to a live Fire Roll Call so that managers can instantly account for every visitor in the event of an emergency

Working in conjunction with the Tensor SSM (Self-Service Module) in Tensor.NET, the MCV-UA is fully customisable both in appearance and its interaction with visitors.

Monitoring of Contractors and Visitors System Unmanned App (“MCVS-UA”) – Key Features

KEY FEATURES
Compliant with latest GDPR regulations
Streamlines visitor check-in and check-out processes, improving throughput and administration costs
Simple multi-lingual user-friendly interface
Handles appointments for multiple specific locations within a site
Visitors can book in against a pre-planned appointment or create ad hoc appointments
Visitor attendance is recorded automatically
Enables administrators to specify the workflow for each visitor type
Multiple visitor types – Visitor/Contractor/Employee
Supports the addition of check-in/out forms
Camera integration – capture an image of the visitor to store against their profile in the visitor database
Tensor facial recognition system integration – automatic recognition of desirable and undesirable people
Prints a copy of the visitor’s pass, based upon their default pass template
Multiple check-in options: name or QR code/bar code printed on the visitors’ appointment documentation, passes or sent to their mobile phones
Visitors – automatically logged on to a live Fire Roll Call so that managers can instantly account for every visitor in the event of an emergency
Multiple screen customisations options available – display background and logo images, select text and background colours, pick from a range of message types which message to display, hide or reveal certain screen features.
Get it on Google Play       Download on the App Store

MONITORING OF CONTRACTORS AND VISITORS SYSTEM UNMANNED APP (“MCVS-UA”) – WORKFLOWS

Based on their specific requirements, administrators can define a series of steps required in the check IN and check OUT process – known as workflows. Different workflows can be applied to the three supported visitor types – Visitor/Contractor/Employee.

The workflow steps available for each appointment are detailed in the table below:

Workflow Step Comments
Find / Create Appointment A mandatory step to find the appointment by searching for the visitor’s name, scanning the barcode or QR code on the visitor’s pass / confirmation email or entering the details of an ad-hoc appointment.
Take Photograph Activate this step and the app will capture an image of the visitor. If the visitor already has an image recorded they will have the opportunity to update it.
Check In Form Activate this step and the app will prompt the visitor to complete the check IN form.
Check In A mandatory summary page showing the appointment’s details plus the Check IN button.
Print Pass Activate this step and the app will print a copy of the visitor’s pass, based upon their default pass template.
Check Out Form Activate this step and the app will prompt the visitor to complete the check OUT form.
Check Out A mandatory summary page showing the appointment’s details plus the Check OUT button.

MONITORING OF CONTRACTORS AND VISITORS SYSTEM UNMANNED APP (“MCVS-UA”) – CHECK IN / OUT FORMS

The Tensor Unmanned Reception App (“URA”) supports the addition of check-in/out forms, with separate questions displayed at arrival or departure. Administrators can add as many questions as required from the list below.

Question Type Comments
Text This type of question requires the visitor to type in text as an answer.
Yes / No For this type of question both the yes and no response can be configured as valid.
Multiple Choice Multiple responses to this type of question can be added by, with at least one choice being ticked as a valid option. The number of minimum and maximum answers that must be selected must also be configured.
Number This question requires a numerical response. Option checks are provided to limit the range of values that will be accepted.
Fixed Text The Fixed text option can be used to add extra informative text to the Check IN / OUT forms.
Fixed Image The fixed image option can be used to add decorative or informative images to the Check IN / OUT forms.
Signature The signature option will add an interactive area to the Check IN / OUT form so that the visitor can write their signature on to the tablet’s touch screen.

MONITORING OF CONTRACTORS AND VISITORS SYSTEM UNMANNED APP (“MCVS-UA”) – CUSTOMIZATION / THEMES

Administrators can create any number of themes, each one containing custom settings that will be used by any device it is assigned to. Please find a few examples of popular customization options below.

Theme Setting Comments
Display Background image – the selected image will be the background for every app page.
Company Name – this text will be inserted in the welcome message.
Company Logo – the logo image is only displayed on the top row of welcome page.
Company Logo Location – the logo can be displayed in one of three locations on the top row.
Assistance Extension Number.
Colour Main – this custom text setting will be used for any text displayed on a page that is not on a button.
Input Controls – these settings will apply to any of the app’s input boxes.
Standard Buttons.
Primary Buttons – these settings are applied to the Change Language button.
Secondary Buttons.
Positive Buttons – these settings are applied to the Check IN, Yes, Submit and Search buttons.
Negative Buttons – these settings are applied to the Check OUT and No buttons.
Information Buttons – these settings are applied to the “?” Help button.
Messages Welcome Message – choose a message from three options.
Help Message – choose a message from two options.
Checked IN Message – choose a message from three options.
Checked OUT Message – choose a message from three options.
Thank You Message – choose a message from two options.
Take Pass Message – choose a message from two options.
Banned Message – choose a message from three options.
Induction Expired Message – choose a message from three options.
Proof of Identity Expired Message – choose a message from two options.
Problem Occurred Message – choose a message from two options.
Appointment Auto Confirm on Timeout – if set to Yes then a visitor will be checked IN / OUT when the page times out.
General Show Assistance Information – this setting controls the display of the “?” help button.
Allow Ad-hoc Appointment Creation – this setting controls the display of the Do you have an appointment prompt. Note: creating ad hoc appointments for first time visitors to an organisation will not be completed if inductions or proof of identification are enforced (enabled) in user options.
Display Host Photograph – control the display of the host’s image when booking an ad-hoc appointment.
Require QR Code to find Appointment.