The Tensor Monitoring of Contractors and Visitors System Unmanned App (“MCVS-UA”) for Android/iOS devices allows organisations to cut reception and back-office cost whilst at the same time improving the experience of customers, contractors and visitors.
Organizations operating unmanned or manned receptions will be able to use MCVS-UA, which runs on any standard touchscreen-enabled device, to manage and register visitors at site.
- streamline visitor check-in and check-out processes with a simple multi-lingual, user-friendly interface; improving throughput and administration costs.
- notify hosts by email, Text or voice massages to their phone of the visitor’s arrival.
- improve security – the App integrates with the tablet / smartphone camera allowing the capture a visitor image to be stored against their profile in the visitor database.
- automatically print visitor’s passes at check-in.
MCVS-UA configures iOS or Android tablets to receive visitors arriving for their appointments at specific locations within a site. The App supports multiple visitor types (Visitor/Contractor/Employee) and enables administrators to specify the workflow – a series of steps required in the check IN and check OUT process – for each visitor type.
- can check-in against a pre-planned appointment or create ad hoc appointments as necessary
- will be automatically recognised by scanning QR or bar codes printed on their appointment documentation, passes or sent to their mobile phone.
- will have their attendance automatically recorded, enabling the host organization to see exactly who is on-site at any given time and to whom, or what task, they are assigned.
- will be automatically logged on to a live Fire Roll Call so that managers can instantly account for every visitor in the event of an emergency
Working in conjunction with the Tensor SSM (Self-Service Module) in Tensor.NET, the MCV-UA is fully customisable both in appearance and its interaction with visitors.
Monitoring of Contractors and Visitors System Unmanned App (“MCVS-UA”) – Key Features
|Compliant with latest GDPR regulations|
|Streamlines visitor check-in and check-out processes, improving throughput and administration costs|
|Simple multi-lingual user-friendly interface|
|Handles appointments for multiple specific locations within a site|
|Visitors can book in against a pre-planned appointment or create ad hoc appointments|
|Visitor attendance is recorded automatically|
|Enables administrators to specify the workflow for each visitor type|
|Multiple visitor types – Visitor/Contractor/Employee|
|Supports the addition of check-in/out forms|
|Camera integration – capture an image of the visitor to store against their profile in the visitor database|
|Tensor facial recognition system integration – automatic recognition of desirable and undesirable people|
|Prints a copy of the visitor’s pass, based upon their default pass template|
|Multiple check-in options: name or QR code/bar code printed on the visitors’ appointment documentation, passes or sent to their mobile phones|
|Visitors – automatically logged on to a live Fire Roll Call so that managers can instantly account for every visitor in the event of an emergency|
|Multiple screen customisations options available – display background and logo images, select text and background colours, pick from a range of message types which message to display, hide or reveal certain screen features.|
MONITORING OF CONTRACTORS AND VISITORS SYSTEM UNMANNED APP (“MCVS-UA”) – WORKFLOWS
Based on their specific requirements, administrators can define a series of steps required in the check IN and check OUT process – known as workflows. Different workflows can be applied to the three supported visitor types – Visitor/Contractor/Employee.
The workflow steps available for each appointment are detailed in the table below:
|Find / Create Appointment||A mandatory step to find the appointment by searching for the visitor’s name, scanning the barcode or QR code on the visitor’s pass / confirmation email or entering the details of an ad-hoc appointment.|
|Take Photograph||Activate this step and the app will capture an image of the visitor. If the visitor already has an image recorded they will have the opportunity to update it.|
|Check In Form||Activate this step and the app will prompt the visitor to complete the check IN form.|
|Check In||A mandatory summary page showing the appointment’s details plus the Check IN button.|
|Print Pass||Activate this step and the app will print a copy of the visitor’s pass, based upon their default pass template.|
|Check Out Form||Activate this step and the app will prompt the visitor to complete the check OUT form.|
|Check Out||A mandatory summary page showing the appointment’s details plus the Check OUT button.|
MONITORING OF CONTRACTORS AND VISITORS SYSTEM UNMANNED APP (“MCVS-UA”) – CHECK IN / OUT FORMS
The Tensor Unmanned Reception App (“URA”) supports the addition of check-in/out forms, with separate questions displayed at arrival or departure. Administrators can add as many questions as required from the list below.
|Text||This type of question requires the visitor to type in text as an answer.|
|Yes / No||For this type of question both the yes and no response can be configured as valid.|
|Multiple Choice||Multiple responses to this type of question can be added by, with at least one choice being ticked as a valid option. The number of minimum and maximum answers that must be selected must also be configured.|
|Number||This question requires a numerical response. Option checks are provided to limit the range of values that will be accepted.|
|Fixed Text||The Fixed text option can be used to add extra informative text to the Check IN / OUT forms.|
|Fixed Image||The fixed image option can be used to add decorative or informative images to the Check IN / OUT forms.|
|Signature||The signature option will add an interactive area to the Check IN / OUT form so that the visitor can write their signature on to the tablet’s touch screen.|
MONITORING OF CONTRACTORS AND VISITORS SYSTEM UNMANNED APP (“MCVS-UA”) – CUSTOMIZATION / THEMES
Administrators can create any number of themes, each one containing custom settings that will be used by any device it is assigned to. Please find a few examples of popular customization options below.
|Display||Background image – the selected image will be the background for every app page.|
|Company Name – this text will be inserted in the welcome message.|
|Company Logo – the logo image is only displayed on the top row of welcome page.|
|Company Logo Location – the logo can be displayed in one of three locations on the top row.|
|Assistance Extension Number.|
|Colour||Main – this custom text setting will be used for any text displayed on a page that is not on a button.|
|Input Controls – these settings will apply to any of the app’s input boxes.|
|Primary Buttons – these settings are applied to the Change Language button.|
|Positive Buttons – these settings are applied to the Check IN, Yes, Submit and Search buttons.|
|Negative Buttons – these settings are applied to the Check OUT and No buttons.|
|Information Buttons – these settings are applied to the “?” Help button.|
|Messages||Welcome Message – choose a message from three options.|
|Help Message – choose a message from two options.|
|Checked IN Message – choose a message from three options.|
|Checked OUT Message – choose a message from three options.|
|Thank You Message – choose a message from two options.|
|Take Pass Message – choose a message from two options.|
|Banned Message – choose a message from three options.|
|Induction Expired Message – choose a message from three options.|
|Proof of Identity Expired Message – choose a message from two options.|
|Problem Occurred Message – choose a message from two options.|
|Appointment||Auto Confirm on Timeout – if set to Yes then a visitor will be checked IN / OUT when the page times out.|
|General||Show Assistance Information – this setting controls the display of the “?” help button.|
|Allow Ad-hoc Appointment Creation – this setting controls the display of the Do you have an appointment prompt. Note: creating ad hoc appointments for first time visitors to an organisation will not be completed if inductions or proof of identification are enforced (enabled) in user options.|
|Display Host Photograph – control the display of the host’s image when booking an ad-hoc appointment.|
|Require QR Code to find Appointment.|