Privacy Policy (GDPR)

Version 1.0 (Dated: 1st May 2018)

Scope

This policy applies to the following businesses:

Tensor plc which is a company registered in England (Company Number : 03670909) that manufactures, markets/sells, installs & maintains time, security & energy management solutions & systems, with registered offices at Hail Weston House, Hail Weston, St Neots, St Neots, PE19 5JY

Tensor Systems Ltd which is a company registered in England (Company Number : 02718543,) that is a subsidiary of Tensor plc.

Tensor Time Systems LLP which is a partnership registered in England (Company Number : OC306959) that is a subsidiary of Tensor plc.

Tensor Time & Energy LLP which is a partnership registered in England (Company Number : OC364239) that is a subsidiary of Tensor plc.

Collectively, the above companies are defined as ‘Tensor’.

The privacy policy explains how we use any personal information we collect about you when you use this website and our wider services.  Further information in relation to job applicant privacy can be found here.

Glossary of Terms

What is personal data?

Personal data relates to any information about a natural person that makes you identifiable which may include (but is not limited to):

  • Names and contact information (i.e. email addresses and telephone numbers)
  • National Insurance Numbers
  • Employment history
  • Employee numbers
  • Credit History
  • Personal tax information
  • Payroll and accounting data

What is sensitive personal data?

Sensitive personal data refers to the above but includes genetic data and biometric data.  For example:

  • Medical conditions
  • Religious or philosophical beliefs and political opinions
  • Racial or ethnic origin
  • Convictions and financial records
  • Biometric data (e.g. photo in an electronic passport)

What is a Data Controller?

For general data protection regulation purposes, the “data controller” means the person or organisation who decides the purposes for which and the way in which any personal data is processed.

The data controller is Tensor plc, Hail Weston House, Hail Weston, St Neots, CAMBS, PE19 5JY.

The data protection officer can be contacted by email on dpo@tensor.co.uk or by telephone on 01480 215530.

What is a Data Processor?

A “data processor” is a person or organisation which processes personal data for the controller.

What is Data Processing?

Data processing is any operation or set of operations performed upon personal data, or sets of it, be it by automated systems or not. Examples of data processing explicitly listed in the text of the GDPR are: collection, recording, organising, structuring, storing, adapting, altering, retrieving, consulting, using, disclosing by transmission, disseminating or making available, aligning or combining, restricting, erasure or destruction.

What do we mean by Business to Business?

PLC, LTD, LLP incorporated partnerships, trusts and foundations, local authorities and government institutions.

What do we mean by Business to Consumer?

Private clients, sole traders, trusts and foundations.

What information do we collect about you and how?

Tensor, as a Data Controller, is bound by the requirements of the General Data Protection Regulations (GDPR).

You agree that we are entitled to obtain, use and process the information you provide to us to enable us to discharge our services and for other related purposes including;

  • Updating and enhancing customer & prospective customer records
  • Marketing & advertising purposes
  • Analysis for management purposes
  • Statutory returns
  • Legal and regulatory compliance
  • Crime prevention

We collect information about you when you fill in any of the forms on our website (i.e. sending an enquiry, signing up for our newsletter, etc.). Website usage information is collected using cookies.

When submitting forms on our website we automatically collect & process the data via a third party and use the data in accordance with this policy and Tensor’s other internal data protection policies.

Cookies 

These are text files saved on your computer to collect standard internet log information and visitor behaviour information.  This information is then used to track visitor use of the website and to create statistical reports on website activity.  For more information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.  Please note that in a few cases some of our website features may not function if cookies are disabled.

Analytics – how visitors use our website

We use Google Analytics & SEO Moz to store information about how visitors use our website so that we can make improvements and provide visitors with a better user experience.

Google Analytics & Moz are third-party information storage system that records information about the pages you visit, the length of time you were on specific pages and the website in general, how you arrived at the site and what you clicked on when you were there. These cookies do not store any personal information about you (e.g. name, address, etc.) and we do not share the data. You can view their privacy policies below:

Google – http://www.google.com/intl/en/policies/privacy/

Moz – https://moz.com/privacy-policy

IP addresses

An IP or Internet Protocol Address is a unique numerical address assigned to a computer as it logs on to the internet. Tensor uses IPFingerprint web analytics for marketing purposes which collects information about your IP address, computer and your visits to and use of our websites. No personal details are captured through the collection of you IP address. IPFingerprint store IP address details securely and confidentially for the functioning of their service and never share these, or any other secure details with third parties.

Internet Based Advertising

We use Linkedin, Facebook and Twitter advertising services and as such there are tracking codes installed on our website so that we can manage the effectiveness of these campaigns.  We do not store any personal data within this type of tracking.

Brochure Downloads & Media Files

Any downloadable documents, files or media made available on our website is provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available, users are advised to verify their authenticity using third party anti-virus software or similar applications. Tensor accepts no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti-virus software or similar applications. Please note that for the purpose of downloading brochures from our website personal data (name and email address) is transmitted on a voluntary basis by a data subject to the data controller. The data is stored for the purpose of processing the download request or contacting the data subject. There is no transfer of this personal data to third parties.

OnePush Notifications

Tensor has implemented the OnePush Notification SDK throughout its websites for providing real-time notifications on website updates. The SDK enables Tensor to collect certain information from users of the SDK’s functionality (collectively, “SDK Information”), which generally helps provide developers with functionality to target and personalize the notifications they send to website users. This data collected includes but is not limited to :

  • Users mobile advertising identifiers, such as Apple IDFAs and Android Advertising identifiers
  • User email addresses
  • User IP address
  • Device push token
  • Precise location (e.g. GPS-level) data
  • Network information, language & time zone
  • Product preferences, and privacy preferences

OneSignal, Inc. and Tensor jointly own the SDK Information and share the personal data, and each Party shall be entitled (without further compensation to the other) to use, share, market, license, sell, store, and otherwise exploit the SDK Information to the maximum extent permitted by law, which shall include using the SDK Information for cross-app, cross-device, and other interest-based advertising, analytics and market research. Without limiting the foregoing, neither Party shall use SDK Information for any of the following purposes:

  • employment eligibility
  • credit eligibility
  • health eligibility or information
  • insurance eligibility, underwriting, or pricing

On-Line Chat

Tensor uses the tawk.to website chat service across its websites. Like most internet-service operators, tawk.to collects non-personally-identifying information of the sort that web browsers, apps and servers typically make available, such as the browser type, language preference, geographical location, referring site, and the date and time of each visitor request. It also collects potentially personally-identifying information like Internet Protocol (IP).

tawk.to’s purpose in collecting non-personally identifying information is to better understand how tawk.to’s visitors use its services, and to provide tawk.to users the ability to understand how their visitors use their services. From time to time, tawk.to may release non-personally-identifying information in the aggregate (e.g. by publishing a report on trends in the usage of its services). For more information on the tawk.to service’s privacy policy, please visit https://www.tawk.to/privacy-policy/

How will we use the information about you and why?

Tensor takes your privacy seriously and will take every measure to safeguard personal data.

For Business to Business Clients and Contacts our lawful reason for processing your personal information will be “legitimate interests”.  Under “legitimate interests” we can process your personal information if: we have a genuine and legitimate reason and we are not harming any of your rights and interests.

For Business to Consumer Clients our lawful reason for processing your personal information will be “a contract with the individual” or a request to supply information (e.g. request for a brochure, sign-up to newsletter, etc.) which may also be via a user taking affirmative action. This also includes steps taken at your request before entering into a contract.

Our work for you may require us to pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing the Services to you on our behalf.  However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the Services and we have contracts in place that requires them to keep your information secure.

We collect information on our website to process your enquiry and also use this information to share updates with you about our services and/or products which we believe may be of interest to you.  We will not share your information for marketing purposes with other companies so that they may offer you their products and services.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). For example, some of our third-party providers may be located outside of the EU.  Where this is the case we will take steps to make sure the right security measures are taken so that your privacy rights continue to be protected as outlined in this policy.  By submitting your personal data, you agree to this transfer, storing or processing.

Where our third-party supplies are in the US we have ensured that their services fall under the “Privacy Shield” whereby participating companies are deemed to have adequate protection and therefore facilitate the transfer of information from the EU to the US. If you use our services while you are outside the EU, your information may be transferred outside the EU to provide you those services.

Security precautions in place about data collected

When you provide us personal information, we take steps to make sure that it is treated securely.

Non-sensitive details (your email address etc.) are sent normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of extra information about you when it is available from external sources to help us do this effectively.

Marketing

We would like to send you information about our services & products which may be of interest to you.  If you have consented to receive marketing or your details are already retained on our databases, you may opt out at any point as set out below.

You have a right at any time to stop us from contacting you for marketing purposes.  To opt out please email: dpo@tensor.co.uk.

How long will we hold your data for?

  • Marketing: We will hold your data for a period of 10 years with a review every 5 years.  You will have the opportunity to opt out or update or delete data at any point should you need to do so and details are set out in this policy as to how to do that.
  • Contracted Services: We will hold your data for a period of 7 years after contract termination in line with our regulatory requirements.

Access to your information, correction, portability and deletion

What is a Subject Access Request?

This is your right to request a copy of the information that we hold about you.  If you would like a copy of some or all your personal information, please email or write to us at the following address: Data Protection Officer, Tensor plc, Hail Weston House, Hail Weston, St Neots, CAMBS, PE19 5JY.  We will respond to your request within one month of receipt of the request.

We want to make sure your personal information is accurate and up to date.  You may ask us to correct or remove information you think is inaccurate by emailing dpo@tensor.co.uk or writing to the above address.

Objections to processing of personal data

It is your right to lodge an objection to the processing of your personal data if you feel the “ground relating to your particular situation” apply.  The only reasons we will be able to deny your request is if we can show compelling legitimate grounds for the processing, which override your interest, rights and freedoms, or the processing is for the establishment, exercise or defence of a legal claim.

Data Portability

It is also your right to receive the personal data which you have given to us, in a structured, commonly used and machine-readable format and have the right to transmit that data to another controller without delay from the current controller if:

(a)    The processing is based on consent or on a contract, and

(b)    The processing is carried out by automated means.

Your Right to be Forgotten

Should you wish for us to completely delete all information that we hold about you for:

  • Email: dpo@tensor.co.uk, or
  • In Writing to: Data Protection Officer, Tensor plc, Hail Weston House, Hail Weston, St Neots, CAMBS, PE19 5JY

Other websites

Our website contains links to other websites.  This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Complaints

If you feel that your personal data has been processed in a way that does not meet the GDPR, you have a specific right to lodge a complaint with the relevant supervisory authority.   The supervisory authority will then tell you of the progress and outcome of your complaint.  The supervisory authority in the UK is the Information Commissioner’s Office.

Changes to our Privacy Policy

We keep our privacy policy under regular review and we will place any updates on this web page.  This privacy policy was last updated on 1st May 2018 and the Version number is 1.0 in line with the new GDPR guidelines.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

  • By email: dpo@tensor.co.uk
  • Or write to us at : Data Protection Officer, Tensor plc, Hail Weston House, Hail Weston, St Neots, CAMBS, PE19 5JY.