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Tensor is part of the essential supply network for multiple key worker industries including the Emergency Services, Food Manufacturing & Packaging, Utilities, Education, Communications & Financial Services and continue to support many of our customers in the wider Manufacturing industry.

We are open and fully operational to continue assisting & serving our customers and to provide vital support for these businesses in fulfilling their mission critical works related to the COVID-19 pandemic.

We are also enabling businesses that are closed to ensure their sites are secure, therefore protecting themselves in the unprecedented situation we find ourselves in.

Throughout Tensor, our dedicated team members are observing strict guidelines regarding social distancing & safe working practises, with virtually all office staff working remotely from home. However, the business operation and high standards of service remain unchanged.

Tensor Operational Response to COVID-19 Pandemic – Frequently Asked Questions (FAQs)

Over the past few weeks, we have been in contact with a number of existing and prospective customers, and based on these conversations we have put together a set of answers to some of the questions you might have for us:

Q: Are you open during the COVID-19 lockdown?
A: Yes. We are open, and our existing and prospective customers continue to engage with our sales, support and operations teams as normal. Although mostly remote, our teams are maintaining the high level of service our customers are accustomed to. Please email sales@tensor.co.uk for more information.

Q: Are you taking on new customers during the COVID-19 lockdown?
A: Yes. We would be more than happy to hear from you and assist you with your remote workforce management, time and attendance, access control, visitor monitoring, CCTV, facial recognition and energy management requirements. Our Sales Department will be able to engage with you using popular, web-based platforms, and also conduct demos of our Tensor.NET software platform, Self-Service Module and Self-Service Mobile APP, Fire Roll Call App, Self-Service Visitor Management and many more. Please email enquiries@tensor.co.uk for more information or Book an Online Demo directly.

Q: Do you still provide helpdesk support?
A: Yes. While we’re following Government guidelines very strictly, we still encourage our clients to contact us as normal with any support requirements they may have. Please contact helpdesk@tensor.co.uk for more information.

Q: Do you still provide technical on-site support (engineer site visits) when required?
A: Yes. Our engineers travel to site in individual vehicles and are supplied the necessary PPE equipment to ensure their own safety and that of our customers.

Q: Are you still completing scheduled works and taking on new projects during the COVID-19 outbreak?
A: Yes. We have an extensive level of experience in completing large-scale projects with minimum interruptions to our customers’ daily activities. Our engineers will continue working on existing or new projects while respecting all social distancing rules, and our Systems engineers can also help deploy Tensor software remotely, with only minimal support from our customers’ own IT departments.

Q: This would be a very good opportunity for our staff to refresh their knowledge of the Tensor software. Do you offer remote / online training?
A: Yes. Our trainers can deliver a wide variety of training courses using widely-accessible web-based solutions to minimise IT interaction required. Please contact your account manager, email enquiries@tensor.co.uk for more information or Book an Online Training Course directly.

Supporting our Customers Through These Challenging Times

We will continue to monitor the impact of COVID-19 and adhere to Government recommendations.

You can be assured of our continuing support at this challenging time and we will update you with any changes as necessary.

Should you have any further questions as to how we are responding to the pandemic, please do not hesitate to contact us.

• Visit us on-line at www.tensor.co.uk and contact us via the online chat service or one of our booking forms.
• Email us at sales@tensor.co.uk
• Call us on 01480 215530. Reception will answer as normal between 08:00 and 17:00. The after-hours messaging system will still function as normal.


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